To initiate an order, you may reach out to our team through email at videetrading@gmail.com or hello@videetexim.com.

Alternatively, you can utilize our online form, and we will respond to your inquiry at the earliest convenience.

For international shipping, we offer both air and sea shipping options to accommodate the diverse needs and preferences of our customers.

• Air Shipping: Ideal for time-sensitive shipments, air shipping ensures that your products reach you as quickly as possible. This option is recommended for perishable goods or when speed is a priority.
• Sea Shipping: A cost-effective solution for larger, non-perishable orders, sea shipping offers significant savings for bulk shipments. This option is perfect for customers looking for a balance between cost and transit time.

Both options are supported by our robust logistics and support system, ensuring that your order arrives safely and in excellent condition, regardless of your chosen shipping method.

We prioritize meticulous packaging and labeling for our international shipments, ensuring that each item is handled with the utmost care from our facility to your location.

• Clarity on Item Packed: Each package is clearly labeled on the outer layer with essential information such as the product name, ingredients, net weight, and country of origin. This ensures easy sorting, grading, and distribution for importers upon arrival.
• Safe Packing: Our packaging process includes safe packing techniques and frequent sanitization at all stages. We are committed to delivering your goods in pristine condition, minimizing any risk of contamination.
• Cost-Effective Packing: Through efficient techniques and a team of experts, we manage to keep our packaging costs low, making our packaging solutions both effective and economical.

Additionally, we offer customized packaging options to meet diverse needs. Whether it's white labeling or specific brand packaging required by the importing company, we can tailor our packaging solutions to align with your specifications, ensuring that your needs are met with precision and care.

We hold a central license from FSSAI (Food Safety and Standards Authority of India), ensuring the highest standards of food safety. Additionally, we are proud members of FIEO (Federation of Indian Export Organisations), Spices Board of India and APEDA (Agricultural and Processed Food Products Export Development Authority), emphasizing our dedication to ethical and sustainable agricultural practices. Further, our registration with DGFT (Directorate General of Foreign Trade) reinforces our compliance with international trade regulations.

We also hold a Safe Food for Canadians license through our import company, Smesha Enterprise.

We strive to ensure timely delivery of our products worldwide, with lead times varying based on the chosen shipping method:

• Air Shipping: For orders shipped by air, the typical lead time is approximately 5-7 business days from the date of order confirmation. This option is suitable for customers needing rapid delivery, especially for perishable or urgent goods.
• Sea Shipping: Orders shipped by sea generally have a lead time of 4-6 weeks, depending on the destination port. This method is more cost-effective for larger, non-perishable orders and is ideal for customers planning their inventory needs in advance.

Please note that these timelines are estimates and can vary based on factors such as customs clearance processes, local holidays, and the specific requirements of your order. We recommend contacting us directly for the most accurate delivery scheduling based on your specific needs and location.

Yes, you can track your shipment once it's dispatched. We provide a tracking number for each order, which allows you to monitor the status of your shipment in real-time. This tracking number will be sent to you via email as soon as your order has been dispatched. You can use this number on the carrier's website to view the current location of your shipment and its estimated delivery date. We ensure that you have all the necessary information to keep you updated on the progress of your delivery, giving you peace of mind and better control over your logistics planning.

For international orders, our standard payment terms are designed to be clear and accommodating to ensure a smooth transaction for both parties:

• Payment Methods: We accept various payment methods including bank transfers, letters of credit, and major international payment platforms to facilitate ease of transaction from anywhere in the world.
• Advance Payment: Typically, we require a 50% advance payment at the time of order confirmation. This upfront payment helps in securing your order and initiating the procurement and shipping processes.
• Balance Payment: The remaining 50% is due prior to the dispatch of the goods. For larger or more complex orders, the payment schedule may be subject to negotiation depending on the specifics of the agreement.

These terms are intended to maintain financial security and trust between us and our international clients. We are also open to discussing flexible payment arrangements on a case-by-case basis to accommodate specific needs or long-term partnerships.